1COMPREHENSIVE PLUMBING SERVICES & SPECIALTIES
2WATER HEATER SERVICES
3Tank Water Heaters
4Tank water heater installation
5Tank water heater repair
6Tank water heater replacement
7Tank water heater maintenance
8Annual tank water heater flushing
9Anode rod replacement
10Pressure relief valve testing and replacement
11Thermostat repair and replacement
12Sediment removal
13Tank water heater inspections
14Electric tank water heater services
15Gas tank water heater services
1630-gallon, 40-gallon, 50-gallon, 75-gallon, 80-gallon capacity installations
17Tankless/On-Demand Water Heaters
18Tankless water heater installation
19Tankless water heater repair
20Tankless water heater maintenance
21Descaling and flushing services
22Flow sensor repairs
23Heat exchanger cleaning
24Gas tankless water heater services
25Electric tankless water heater services
26Whole-house tankless systems
27Point-of-use tankless systems
28Specialty Water Heating
29Solar water heater installation and repair
30Heat pump water heater installation and repair
31Hybrid water heater systems
32Commercial water heater services
33Industrial water heater systems
34Recirculating pump installation
35Expansion tank installation
36Water heater conversions (gas to electric, electric to gas)
37DRAIN & SEWER SERVICES
38Drain Cleaning
39Kitchen drain cleaning
40Bathroom drain cleaning
41Bathtub and shower drain cleaning
42Sink drain cleaning
43Floor drain cleaning
44Main line drain cleaning
45Storm drain cleaning
46Laundry drain cleaning
47Commercial drain cleaning
48Advanced Drain Services
49Hydro-jetting services
50Cable/snake drain cleaning
51Root removal from drains
52Grease trap cleaning
53Drain descaling
54Sewer Services
55Sewer line repair
56Sewer line replacement
57Sewer line installation
58Trenchless sewer repair
59Pipe bursting
60Pipe lining/CIPP (Cured-in-Place Pipe)
61Sewer camera inspection
62Video sewer line inspection
63Sewer line locating
64Sewer ejector pump installation and repair
65Sewer backup prevention
66Sewer line root intrusion removal
67PIPE SERVICES
68Pipe Repair & Replacement
69Leak detection and repair
70Pipe repair (all materials)
71Pipe replacement
72Whole-house repiping
73Partial repiping
74Copper pipe services
75PEX pipe installation
76PVC pipe services
77CPVC pipe services
78Galvanized pipe replacement
79Cast iron pipe repair and replacement
80Polybutylene pipe replacement
81Pipe Issues
82Frozen pipe repair
83Frozen pipe prevention
84Burst pipe repair
85Corroded pipe replacement
86Pipe insulation
87Pipe thawing
88Slab leak detection and repair
89Underground pipe repair
90Pipe pressure testing
91FIXTURE INSTALLATION & REPAIR
92Toilets
93Toilet installation
94Toilet repair
95Toilet replacement
96Running toilet repair
97Toilet leak repair
98Wax ring replacement
99Flapper replacement
100Fill valve replacement
101Flush valve repair
102Dual-flush toilet installation
103Low-flow toilet installation
104ADA-compliant toilet installation
105Smart toilet installation
106Bidet installation
107Toilet flange repair
108Sinks & Faucets
109Kitchen sink installation
110Bathroom sink installation
111Utility sink installation
112Bar sink installation
113Pedestal sink installation
114Undermount sink installation
115Drop-in sink installation
116Vessel sink installation
117Farmhouse sink installation
118Faucet installation
119Faucet repair
120Faucet replacement
121Leaking faucet repair
122Touchless faucet installation
123Pot filler installation
124Aerator replacement
125Cartridge replacement
126Outdoor faucet installation (frost-free hose bibs)
127Bathtubs & Showers
128Bathtub installation
129Bathtub repair
130Bathtub replacement
131Shower installation
132Shower repair
133Shower valve installation and repair
134Showerhead installation
135Rain showerhead installation
136Handheld showerhead installation
137Shower pan installation and repair
138Tub-to-shower conversion
139Walk-in tub installation
140Whirlpool tub installation
141Steam shower installation
142GAS LINE SERVICES
143Gas line installation
144Gas line repair
145Gas line replacement
146Gas line extensions
147Gas line pressure testing
148Gas leak detection and repair
149Natural gas line services
150Propane gas line services
151Gas appliance hookup
152Gas water heater connection
153Gas stove/range connection
154Gas dryer connection
155Gas fireplace connection
156Gas grill line installation
157Black iron pipe installation
158CSST (Corrugated Stainless Steel Tubing) installation
159Gas line inspections
160Gas line conversions
161WATER TREATMENT & FILTRATION
162Water Filtration Systems
163Whole-house water filtration installation
164Point-of-use water filtration
165Under-sink water filter installation
166Reverse osmosis (RO) system installation
167Carbon filter systems
168Sediment filter installation
169Water filter replacement and maintenance
170Filter cartridge replacement
171Water Treatment
172Water softener installation
173Water softener repair
174Water softener maintenance
175Salt-free water conditioner installation
176Iron filter installation
177Sulfur filter installation
178UV water purification systems
179Water quality testing
180Hard water treatment
181Well water treatment systems
182Chlorine removal systems
183Lead filtration systems
184BATHROOM REMODELING & RENOVATION
185Complete bathroom remodeling
186Bathroom fixture replacement
187Vanity installation
188Medicine cabinet installation
189Towel bar and accessory installation
190Bathroom plumbing rough-in
191Bathroom trim-out
192ADA-compliant bathroom modifications
193Half-bath installation
194Master bathroom renovation
195Wet room installation
196KITCHEN REMODELING & SERVICES
197Kitchen faucet installation
198Garbage disposal installation
199Garbage disposal repair
200Garbage disposal replacement
201Dishwasher installation
202Dishwasher hookup
203Ice maker line installation
204Water line to refrigerator
205Kitchen island plumbing
206Kitchen plumbing rough-in
207Kitchen plumbing remodel
208APPLIANCE SERVICES
209Washing machine installation and hookup
210Washing machine drain installation
211Dryer vent installation
212Refrigerator water line installation
213Ice maker installation
214Garbage disposal installation and repair
215Water heater installation
216Boiler installation and repair
217WATER LINE SERVICES
218Main water line repair
219Main water line replacement
220Water service line installation
221Water line leak detection
222Water meter installation
223Water shut-off valve installation and repair
224Pressure reducing valve installation
225Water line winterization
226Well pump installation and repair
227Well pressure tank replacement
228Booster pump installation
229EMERGENCY PLUMBING SERVICES
23024/7 emergency plumbing
231Emergency leak repair
232Emergency drain cleaning
233Emergency water heater repair
234Burst pipe emergency repair
235Frozen pipe emergency services
236Sewer backup emergency response
237Flood cleanup assistance
238Emergency shut-off services
239After-hours plumbing services
240Weekend and holiday emergency services
241SUMP PUMP & DRAINAGE
242Sump pump installation
243Sump pump repair
244Sump pump replacement
245Battery backup sump pump installation
246Sump pump maintenance
247Sump basin installation
248Drainage system installation
249French drain installation
250Yard drainage solutions
251Foundation drainage
252Basement waterproofing plumbing
253Floor drain installation
254BACKFLOW PREVENTION
255Backflow preventer installation
256Backflow testing and certification
257Annual backflow testing
258Backflow preventer repair
259Backflow device replacement
260Cross-connection control
261Irrigation backflow prevention
262Commercial backflow testing
263COMMERCIAL PLUMBING SERVICES
264General Commercial
265Commercial plumbing installation
266Commercial plumbing repair
267Commercial plumbing maintenance
268Office building plumbing
269Retail store plumbing
270Multi-family plumbing
271Apartment complex plumbing
272Condominium plumbing
273Specialty Commercial
274Restaurant plumbing services
275Grease trap installation and cleaning
276Commercial kitchen plumbing
277Medical facility plumbing
278School and university plumbing
279Hotel and motel plumbing
280Industrial plumbing
281Warehouse plumbing
282Factory plumbing
283Commercial water heater systems
284Commercial boiler services
285NEW CONSTRUCTION PLUMBING
286New construction plumbing installation
287Rough-in plumbing
288Top-out plumbing
289Trim-out plumbing
290Underground plumbing
291Slab plumbing
292Multi-story building plumbing
293Custom home plumbing
294Spec home plumbing
295Commercial building plumbing
296SEPTIC SYSTEM SERVICES (Some Plumbers)
297Septic tank inspection
298Septic system maintenance
299Septic line repair
300Drain field services
301Septic pump installation and repair
302Aerobic septic system services
303WATER PRESSURE SERVICES
304Water pressure testing
305Pressure reducing valve repair
306Low water pressure diagnosis and repair
307High water pressure correction
308SEASONAL SERVICES
309Winterization services (homes, rentals, second homes)
310Irrigation system winterization
311Sprinkler system blow-out
312Seasonal home opening (spring startup)
313Outdoor faucet installation
314Hose bib replacement
315Freeze protection services
316Pipe heat tape installation
317INSPECTION & DIAGNOSTIC SERVICES
318Pre-purchase plumbing inspection
319Home plumbing inspection
320Video camera inspection
321Leak detection services
322Thermal imaging leak detection
323Acoustic leak detection
324Sewer line camera inspection
325Well inspection
326Plumbing code compliance inspection
327MAINTENANCE SERVICES
328Annual plumbing maintenance
329Preventive maintenance programs
330Maintenance agreements/memberships
331Water heater annual maintenance
332Drain maintenance
333Fixture maintenance
334Filter replacement programs
335Seasonal maintenance
336SPECIALTY SERVICES
337Radiant floor heating installation
338Circulating pump services
339Water hammer correction
340Pipe noise reduction
341Ejector pump installation and repair
342Grinder pump services
343Sewage pump services
344Lift station services
345Outdoor shower installation
346Pool and spa plumbing
347Fountain plumbing
348Fire sprinkler system (licensed contractors)
349Medical gas systems (certified contractors)
350GREEN/ECO-FRIENDLY SERVICES
351Low-flow fixture installation
352Water-saving toilet installation
353Greywater system installation
354Rainwater harvesting systems
355Solar water heater installation
356Water-efficient landscaping plumbing
357Green building plumbing solutions
358RENOVATION & REMODELING
359Bathroom remodeling
360Kitchen remodeling
361Basement plumbing
362Attic bathroom addition
363Room addition plumbing
364Basement bathroom installation
365Mother-in-law suite plumbing
366Accessory dwelling unit (ADU) plumbing
367Historic home plumbing restoration
368Older home plumbing upgrades
369ADDITIONAL SERVICES
370Plumbing permits and inspections
371Code compliance upgrades
372Plumbing design consultation
373Plumbing estimates and quotes
374Insurance claim assistance
375Warranty service
376Manufacturer warranty work
377Brand-specific certifications
378Property management services
379Realtor inspection services
380Move-in/move-out services
381I. Core Plumbing Services:
382Repair & Maintenance:
383Leak detection and repair (faucets, toilets, pipes, slab leaks, water lines, sewer lines, gas lines)
384Faucet repair and replacement
385Toilet repair and replacement
386Sink repair and replacement
387Shower and bathtub repair
388Garbage disposal repair and replacement
389Pipe repair (copper, PEX, PVC)
390Drain cleaning and unclogging (sink, shower, toilet, main sewer line)
391Fixture repair and replacement
392Installation & Replacement:
393Piping and repiping (water lines, sewer lines, gas lines, whole-house repiping)
394Fixture installation (toilets, faucets, showers, sinks, bathtubs, garbage disposals, dishwashers, washing machines)
395II. Water Heater Services:
396Tank water heater repair and replacement (gas, electric)
397Tankless water heater repair and replacement (gas, electric)
398Water heater maintenance (flushing, anode rod replacement)
399Annual services on hot water heaters
400Water heater inspections
401III. Gas Systems:
402Gas leak detection
403Any type of gas systems
404IV. Water Quality Services:
405Water filtration system installation and maintenance
406Water testing
407Water quality consulting
408Annual services on water filtration systems
409V. Sewer & Drain Services:
410Sewer line inspection (camera inspection)
411Hydro jetting (high-pressure drain cleaning)
412Sewer and drain cleaning (with the understanding that Ken prefers to minimize this focus, but his son may offer it more extensively)
413VI. Remodeling and New Construction:
414Plumbing system design and installation for remodels
415New construction plumbing
416Infrastructure
417VII. Emergency Services:
41824/7 emergency plumbing repair
419Sewer backup cleaning
420After-hours service calls
421VIII. Seasonal Services:
422Winterization for seasonal rentals, 2nd homes, summer homes
423Seasonal home maintenance
424IX. Specialty Services & Expertise:
425Backflow prevention
426Sump pump installation and repair
427Code compliance inspections
428Navien service technician (on-demand hot water)
429Rinnai (on-demand hot water)
430AO Smith (tank water heaters)
431State (tank water heaters)
432Leak detection
433Irrigation system plumbing
434X. Consultation Services:
435Plumbing system design
436Renovation planning
437Water efficiency consulting
438Fixture and appliance recommendations
439XI. Business Practices (Ken Specific):
440Service Area: Asheville and any county adjacent to Buncombe. Primarily focuses on Asheville.
441Free estimates (for some services, jobs over $700)
4421-year warranty on labor and materials (large appliances)
443Extended warranties can be purchased
444Accepts all forms of payment
445Uses Quickbooks online
446Answers every phone call himself (currently)
447Offers reassurance text or follow-up email
448Wants to provide recommended times for contact
449Good communication skills
450Potential website elements: Google Business Profile, Collecting Reviews, Photos of Jobs, "Click to call" buttons, Contact form for quotes
451XII. Unique Selling Propositions/Points of Emphasis for Marketing:
452Personalized customer communication
453Flexible scheduling
454Transparent pricing
455Expert troubleshooting
456Quality-focused repairs
457I. General Plumbing Services:
458Sewer and drain cleaning
459X. Additional Specialized Services:
460Hydro-jetting
461XI. Consultation Services:
462XII. Business Practices (Ken Specific):
463Service Area: Asheville and any county adjacent to Buncombe. Primarily focuses on Asheville
464I. General Plumbing Services
465Repair and Maintenance:
466Installation and Replacement:
467II. Water Heater Services
468III. Gas Systems
469IV. Water Quality Services
470Water-Testing
471V. Sewer & Drain Services
472Hydro jetting (high-pressure drain cleaning) - Ken's son may start doing this
473Sewer and drain cleaning (Ken prefers to avoid but son may do it)
474VI. Remodeling and New Construction
475Infrastructure (Ken wants a crew dedicated to this)
476VII. Emergency Services
477VIII. Seasonal Services
478IX. Specialty Services & Expertise
479X. Service Area
480Asheville and any county adjacent to Buncombe.
481Primarily focuses on Asheville
482XI. Business Practices
483Quickbooks online
484XII. Website and Marketing Considerations
485Google Business Profile
486Collecting Reviews
487Photos of Jobs
488"Click to call" buttons
489Contact form for quotes
490XIII. Customer Interaction & Communication
491I. Core Services
492Drain unclogging
493Fixture installation and repair
494Water Heater Services:
495Annual water heater maintenance
496Specialized Services:
497Gas system installations
498Water filtration system installation
499II. Specific Plumbing Specialties
500Diagnostic Services:
501Water Quality Services:
502Water filtration system maintenance
503Water treatment consulting
504III. Seasonal & Specialized Services
505Seasonal Services:
506Winterization for seasonal rentals
507Irrigation system maintenance
508Second home/summer home winterization
509Emergency Services:
510IV. Residential Services
511Installation Services:
512New plumbing infrastructure
513Fixture replacements
514Appliance hookups
515Shower and bathtub installations
516Toilet installations
517Sink installations
518Remodeling Services:
519Kitchen plumbing for renovations
520Plumbing system redesign
521Fixture upgrades
522V. Commercial Services
523Commercial plumbing repairs
524Commercial fixture installations
525Restaurant and kitchen plumbing
526Property management plumbing services
527Plumbing system inspections
528VI. Specialty Expertise
529Water Heater Certifications:
530Navien (on-demand hot water) certified
531Rinnai (on-demand hot water) certified
532AO Smith tank water heater specialist
533State water heater specialist
534VII. Additional Services
535Consultation & Maintenance:
536Plumbing system design consulting
537Annual maintenance plans
538Water filtration system annual services
539Preventative maintenance inspections
540Technical Services:
541Water quality analysis
542Complex water treatment solutions
543VIII. Warranty & Support
5441-year warranty on labor and materials
545Extended warranty options
546Installation guarantees
547Free estimates (for jobs over $700)
548IX. Unique Service Offerings
549X. Potential Specialized Services
550Septic system referrals
551Advanced water treatment (via specialist referral)
552Green plumbing solutions
553Energy-efficient system installations
554I. Residential Services
555Fixture installation
556Tankless water heater replacement
557II. Commercial Services
558Grease trap maintenance
559III. Specialty Installations
560Kitchen remodeling plumbing
561Bathroom remodeling plumbing
562Gas line installations
563Sewer line installations
564IV. Emergency Services
565V. Seasonal Services
566VI. Specialized Systems
567On-demand hot water systems
568VII. Inspection & Diagnostic Services
569Sewer camera inspections
570VIII. Additional Specialized Services
571IX. Certifications & Specialized Expertise
572Navien certified (on-demand water heaters)
573Rinnai certified (on-demand water heaters)
574AO Smith certified (tank water heaters)
575State certified (tank water heaters)
576X. Consultation Services
577Primary Services
578Service and repair
579New construction
580Remodels (bathroom/kitchen)
581Hot water heaters (tank and on-demand)
582Gas systems (any type)
583Sewer camera
584Gas lines
585Water filtration systems (annual services)
586Winterizations (seasonal rentals, 2nd homes, summer homes)
587Emergency/24-hour calls
588I. Repair & Maintenance:
589Leak Detection & Repair:
590Slab leak repair
591Pipe repair (copper, PEX, PVC, etc.)
592Water line repair
593Drain Cleaning & Unclogging:
594Shower drain cleaning
595Toilet drain cleaning
596Main sewer line cleaning
597Water heater repair (gas, electric)
598Fixture Repair & Replacement:
599Showerhead replacement
600Garbage disposal repair/replacement
601Sink replacement
602Preventative Maintenance:
603Plumbing inspections
604Backflow prevention testing and certification
605II. Installation & Replacement:
606Piping & Repiping:
607Water line installation
608Fixture Installation:
609Sink installation
610Washing machine installation
611Water Heater Installation:
612Tank water heater installation (gas, electric)
613Tankless water heater installation (gas, electric)
614Water Filtration Systems:
615Whole-house water filter installation
616III. Emergency Services:
61724/7 Emergency Plumbing Repair
618Burst Pipe Repair
619Sewer Backup Cleaning & Repair
620Frozen Pipe Repair
621Emergency Water Heater Repair
622IV. Specialty Services:
623Sewer & Drain Services:
624Sewer line replacement (trenchless options)
625Gas Line Services:
626Remodeling & Renovation:
627Commercial Plumbing Services:
628Grease trap cleaning and maintenance
629Other Specialties:
630Septic tank services (inspection, pumping - Note: Ken doesn't seem to do this directly)
631Low water pressure solutions
632V. Certifications & Specialties (Based on Ken's mention):
633Navien Service Technician (on-demand hot water)
634VI. Customer Service & Business Practices:
635Free estimates (for some services)
636Warranties (labor and materials)
637Accepts various payment methods (Cash, check, credit card, Venmo)
638Excellent communication skills